Bryan Voice Call
How to call Bryan by voice for hands-free help, including screen sharing so Bryan can see what you see.
Call Bryan by voice
Bryan supports voice calls so you can get help hands-free while you work. Start a call, speak naturally, and Bryan responds with voice. You can even share your screen so Bryan sees exactly what you see.
Start a voice call
In the Bryan bar at the bottom of the screen, click the phone icon. Your browser will request microphone permission -- accept it to proceed.
Wait for the connection
The call goes through several states, each indicated by a colored dot:
- Requesting (orange, pulsing) -- Waiting for mic permission.
- Connecting (orange) -- Establishing the connection with Bryan.
- Connected (green) -- The call is live. You can start speaking.
Speak naturally
Once connected, just talk. Bryan listens and responds with voice. The status indicator changes as the conversation flows:
- Listening (blue, pulsing) -- Bryan is hearing you.
- Speaking (purple) -- Bryan is responding.
You can ask the same things as in text chat: questions about your products, help topics, account actions, navigation requests, and more.
Share your screen (optional)
During a call, click the monitor icon to share your screen. Your browser will ask you to select a tab or window. Once shared, Bryan sees your screen in real-time and can give you guidance based on what he sees.
End the call
You can end the call in three ways:
- Click the hang up button (red phone icon).
- Say "au revoir" or "hang up" and Bryan will disconnect.
- The call auto-disconnects after 5 minutes of inactivity as a safety measure.
Controls during the call
- Mute/unmute -- Click the microphone icon to toggle your mic on or off.
- Screen share -- Click the monitor icon to start or stop sharing your screen.
- Hang up -- Click the red phone icon to end the call immediately.
Voice calls have the same capabilities as text chat. Bryan can search help articles, check your balance, update products, create tickets, and everything else -- all by voice.
Voice calls are NOT available in Shopify embedded mode due to browser restrictions. Use voice calls from the standalone Unload web app instead.
Prefer typing? See Bryan AI Assistant to use Bryan through text chat instead.